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Have questions, feedback, or need assistance? We're here to help!
Frequently Asked Questions
How accurate is the ingredient analysis?
ScanWise uses advanced AI technology to analyze ingredients with high accuracy. However, accuracy can vary
based on image quality, lighting conditions, and ingredient label clarity. We recommend always verifying
critical information, especially if you have allergies or dietary restrictions.
What types of products can I scan?
ScanWise works with ingredient lists from food products, cosmetics, skincare items, beverages, supplements,
and more. As long as there's a readable ingredient list, our AI can analyze it.
Is my data secure and private?
Yes! ScanWise is designed with privacy in mind. We do NOT store your images or collect personal information.
Images are sent directly to AI services for real-time processing and then discarded. No login or account is
required. Please review our
Privacy Policy
for complete details.
Can ScanWise detect all allergens?
While ScanWise provides information about common allergens in ingredients, it should not be used as the sole
method for allergy detection. Always carefully read product labels yourself and consult with healthcare
professionals if you have food allergies.
Does ScanWise work offline?
ScanWise requires an internet connection to analyze ingredients using our AI technology. Make sure you're
connected to Wi-Fi or have mobile data enabled when using the app.
What if the scan doesn't work properly?
For best results: ensure good lighting, hold your device steady, position the ingredient list within the
scan frame, and make sure the text is clearly visible. If issues persist, try using the crop feature to
select a specific area or contact our support team.
How do I delete my account and data?
ScanWise does not require accounts or store personal data. We do not collect or store your images or personal
information. Simply uninstalling the app removes all local data from your device. If you have any concerns,
please email us at
os@osborne.vc.
Is ScanWise available on both iOS and Android?
Yes! ScanWise is available for download on both the Apple App Store (iOS) and Google Play Store (Android).
Check the
home page for download links.
Additional Resources
Privacy Policy -
Learn how we protect your data
Terms of Service -
Read our terms and conditions
Business Inquiries
For partnership opportunities, press inquiries, or business-related questions, please contact:
os@osborne.vc